From time to time, the Prudential Financial name and logo have been misused by unauthorized individuals for fraudulent purposes. These misuses include:
  • Emails requesting your username and password for your Prudential Online account as part of a database upgrade
  • False offers for work-at-home employment from individuals posing as Prudential executives as a way to obtain banking information or money from victims
  • Counterfeit Prudential checks sent as part of a mystery shopper or undercover customer service evaluator scam
  • Classified ads in local papers offering loans at very low interest rates
  • Emails that claim Prudential is the guarantor of financial transactions
  • Websites that represent an affiliation with Prudential

Prudential Financial takes these matters seriously and works with the appropriate authorities to investigate such scams.

If you receive an email message or any other communication that looks suspicious or you feel that you may have been a victim of a fraudulent scheme involving the Prudential name or logo, forward it to Prudential's Corporate Investigations Division at or contact us at our fraud hotline by calling 1-877-362-9232. In addition, if you have been a victim of a fraudulent scheme please contact your local police department, Phone Busters (Canadian task force against telemarketing fraud) at 1-888-495-8501 and/or the Federal Trade Commission (FTC)'s Consumer Help Line at 1-877-FTC-HELP (1-877-382-4357).